Question 1

Are you Gas Safe registered?

Accepted Answer

Yes, all qualified gas engineers must be registered with the Gas Safe register. Always ask for their registration number for verification.

Question 2

What services do you provide?

Accepted Answer

Our common services include: boiler and system installation, breakdown and maintenance, smart control heating, underfloor heating, commercial services, and landlord Gas Safety Certificate (CP12).

Question 3

How do I know if my gas appliances are safe?

Accepted Answer

Regular servicing by a Gas Safe registered engineer ensures safety. Warning signs include unusual smells, soot stains, or yellow flames (instead of blue).

Question 4

What is a Gas Safety certificate?

Accepted Answer

A Gas Safety certificate (CP12) confirms that gas appliances in a property meet safety standards. Landlords are legally required to have one annually for rental properties.

Question 5

How much does a boiler service cost?

Accepted Answer

Costs vary depending on the service. A boiler service typically ranges between £90 – £120, while repairs depend on the complexity of the issue.

Question 6

How quickly can you attend an emergency?

Accepted Answer

We aim to respond to emergencies, such as gas leaks or no heating, within 24 hours or sooner.

Question 7

Do you provide free quotes?

Accepted Answer

We offer free, no-obligation quotes after assessing the work required.

Question 8

What brand of boilers or appliances do you work with?

Accepted Answer

We often work with a variety of brands, such as Worcester Bosch, Vaillant, Ideal, Baxi and many more.

Question 9

How long does it take to install a boiler or heating system?

Accepted Answer

Boiler installation typically takes 1–2 days, depending on the complexity and system type. Full central heating installations may take longer.

Question 10

How often should I service my boiler?

Accepted Answer

It's recommended to service your boiler annually to maintain efficiency and safety.

Question 11

What services do you offer landlords?

Accepted Answer

Our services include:
Annual Gas Safety Certificates
Routine maintenance of gas appliances
Emergency callouts for tenants

Question 12

Can you improve my home's energy efficiency?

Accepted Answer

Yes, by installing energy-efficient boilers, upgrading heating controls, or advising on system improvements.

FAQ

Frequently asked questions